20 Sample Out of Stock Apology Emails to Keep Your Customers Informed

1. Apology for Seasonal Item Out of Stock

Dear [Customer’s Name],

We hope this message finds you well. We regret to inform you that the [Seasonal Item Name] you ordered is currently out of stock due to high seasonal demand. We understand how disappointing this can be and appreciate your patience.

Please rest assured that we are working diligently to restock our inventory and expect it to be available by [Expected Date]. In the meantime, we would like to offer you a 10% discount on your next purchase as a token of our appreciation for your understanding.

Thank you for your support!

• Visit our website for updates on restocking.
• Contact our customer service for further inquiries.

2. Apology for Limited Edition Product Out of Stock

Dear [Customer’s Name],

We sincerely apologize, but the limited edition [Product Name] you ordered has sold out earlier than anticipated. Due to its exclusivity, we unfortunately cannot restock this item.

As a courtesy, we’d love to offer you a similar recommendation along with a 15% discount on your next purchase. Thank you for your understanding and for being a valued customer!

• Check our website for similar items.
• Follow us for updates on future limited editions.

3. Apology for Item Delayed Restock

Dear [Customer’s Name],

Thank you for your recent order with us. Unfortunately, we must inform you that the [Item Name] is out of stock and anticipated restock has been delayed until [New Expected Date]. We understand this may cause inconvenience, and we are truly sorry for the disruption.

As an apology, we would like to provide you with a 20% discount on this item once it is back in stock. Your satisfaction is our priority!

• Track your order status on our website.
• Contact us if you have further questions.

4. Apology for Unexpected Demand on Product

Dear [Customer’s Name],

We sincerely apologize for the inconvenience, but the [Product Name] you ordered is currently out of stock due to an unexpected surge in demand. We are currently working closely with our suppliers to expedite the restocking process.

We expect to have the item available by [Expected Date]. Thank you for your understanding and patience during this time. As a small token of appreciation, we’d like to offer you free shipping on your next order.

• Keep an eye on our website for restock notifications.
• Let us know if we can assist you with anything else.

5. Apology for Out of Stock Item due to Manufacturing Delay

Dear [Customer’s Name],

We appreciate your order and regret to inform you that the [Item Name] is currently out of stock due to a manufacturing delay. We are in constant contact with our production team and expect the situation to be resolved shortly, with the item available on [Expected Date].

We apologize for any inconvenience this may cause and would like to offer you a 10% discount when the item is back in stock as an apology.

• Check your email for restock updates.
• Contact support for more information.

6. Apology for Out of Stock Due to Shipping Issues

Dear [Customer’s Name],

We are writing to inform you that the [Product Name] you ordered is currently out of stock due to shipping issues from our supplier. We understand how frustrating this can be and are working hard to resolve the matter.

We appreciate your patience and are aiming to have the item available by [Expected Date]. To thank you for your understanding, we’d like to offer you 15% off your next order.

• Follow our updates on social media.
• Contact us if you need further assistance.

7. Apology for Out of Stock During Inventory Count

Dear [Customer’s Name],

We’re reaching out regarding your recent order of [Product Name]. Unfortunately, it has been flagged as out of stock following our recent inventory count. We apologize for not being clear on stock availability at the time of your order.

The restock is expected to occur by [Expected Date]. Thank you for your understanding, and to express our regret, we’d like to offer you a discount of 10% on your next purchase.

• Stay updated with our inventory announcements.
• Feel free to reach out to us for any inquiries.

8. Apology for Out of Stock Due to Recall

Dear [Customer’s Name],

We regret to inform you that the [Product Name] has been temporarily pulled from inventory due to a recent product recall. Your safety and satisfaction are our top priorities, and we truly apologize for any inconvenience this may cause.

We expect to have the item back on the shelves after a thorough review processes by [Expected Date]. We appreciate your understanding and would like to offer you 15% off your next purchase.

• Check our website for further updates regarding this item.
• Your feedback and questions are always welcome.

9. Apology for Out of Stock Item While Transitioning Suppliers

Dear [Customer’s Name],

We appreciate your recent interest in [Product Name]. Unfortunately, it is currently out of stock as we transition to a new supplier. This change aims to improve our product quality in the long run, but it has temporarily affected our inventory.

We anticipate having the product available by [Expected Date]. Thank you for your understanding, and as a gesture of appreciation, we’d like to offer you a one-time 10% discount on your next order.

• Stay connected with us for updates on our products.
• Feel free to reach out for assistance during this transition.

10. Apology for Out of Stock Due to Supply Chain Issues

Dear [Customer’s Name],

We apologize for the inconvenience, but the [Product Name] you ordered is currently out of stock because of ongoing supply chain issues. We are actively working with our suppliers to bring the item back as soon as possible.

We anticipate that the product will be restocked by [Expected Date]. We appreciate your patience and as a reminder of our commitment to you, we’d like to provide a 15% discount on your next purchase once the item is available again.

• Visit our website for current stock updates.
• Contact us for further queries or assistance.

11. Apology for Out of Stock During Promotion

Dear [Customer’s Name],

Thank you for your recent order. We’re writing to inform you that unfortunately, the [Product Name] is currently out of stock due to overwhelming demand during our recent promotional event.

We truly appreciate your enthusiasm and understanding, and we expect to have this item back in stock by [Expected Date]. In the meantime, we’d like to offer you an exclusive 15% discount code for future purchases.

• Keep an eye on our website for updates.
• Contact us for any further questions you may have.

12. Apology for Out of Stock Item for Custom Orders

Dear [Customer’s Name],

We’re reaching out to apologize for the unavailability of the [Custom Item Name] you ordered. Due to a sudden spike in custom orders, we’re unable to fulfill your request at this moment.

We are actively working to ensure you receive your order as quickly as possible. We expect to have your item ready by [Expected Date]. Thank you for your understanding! We’re offering you a 10% discount as a token for your patience.

• Reach out for updates on your custom order.
• We appreciate your continued trust in us.

13. Apology for Out of Stock Staff-Made Items

Dear [Customer’s Name],

Thank you for your interest in our handcrafted [Product Name]. Due to our artisians’ limited capacity, we are currently out of stock on this item. We appreciate your understanding as we prioritize quality.

We hope to have new stock available by [Expected Date]. As a token of gratitude for your patience, we would like to offer you a 15% discount on your next purchase.

• Sign up for our newsletter for artisan showcases and updates.
• Contact us with any questions or requests.

14. Apology for Out of Stock on Pre-Order Item

Dear [Customer’s Name],

Thank you for your pre-order of the [Product Name]. We’re sorry to inform you that this item is currently out of stock due to production challenges. We are doing everything we can to resolve this swiftly.

Your patience is greatly appreciated as we work to get your item back in stock by [Expected Date]. To thank you for understanding, we’d like to offer you a 10% discount on your next pre-order.

• Watch our website for the latest updates on pre-order availability.
• Feel free to reach out for any further information.

15. Apology for Out of Stock on Bulk Order

Dear [Customer’s Name],

We apologize for any inconvenience, but we must inform you that the [Item Name] you requested for bulk order is currently out of stock. We underestimated demand and sincerely regret any disappointment this might cause.

We project that your item will be back in stock by [Expected Date]. To thank you for your understanding, we’d like to offer you free shipping on your next bulk order.

• Let us know if you’d like recommendations on similar items.
• Stay updated with our inventory notifications.

16. Apology for Out of Stock Due to Holiday Rush

Dear [Customer’s Name],

As the holiday season approaches, our [Product Name] has become quite popular, and unfortunately, we have run out of stock. We sincerely regret any inconvenience this may have caused.

We expect to have more available by [Expected Date]. To thank you for your understanding, we are pleased to offer you a 15% discount on your next seasonal purchase.

• Keep an eye on our website for restock announcements.
• Reach out if there’s anything else we can assist you with.

17. Apology for Out of Stock on Promotional Bundles

Dear [Customer’s Name],

We’re writing to inform you that the bundled [Product Name] you ordered is currently out of stock due to unexpected demand during our promotional campaign. We understand how disheartening this can be.

We aim to have these bundles back in stock by [Expected Date]. To express our appreciation for your understanding, we’d like to extend a 10% discount on a future purchase from the bundle line.

• Check our promotions page for updates.
• Let us know if you have any other questions!

18. Apology for Out of Stock by Default Item

Dear [Customer’s Name],

We regret to inform you that the [Product Name] you have inquired about is presently out of stock. Our inventory system mistakenly indicated it was available, and we apologize for this oversight.

We anticipate restocking it by [Expected Date]. To make amends, we’re providing you a 15% discount for your understanding and support.

• Keep visiting our website for regular updates on stock availability.
• Reach out to us with further inquiries.

19. Apology for Out of Stock Item on Backorder

Dear [Customer’s Name],

We appreciate your recent order for [Product Name] but must inform you that it is currently out of stock and placed on backorder. Unfortunately, our initial shipment was delayed by unforeseen circumstances.

We expect the item to be available for shipment by [Expected Date]. We thank you for your understanding by offering you a complimentary upgrade to express shipping once your order is fulfilled.

• Stay updated on backorder status through your account.
• Feel free to reach out for any assistance needed.

20. Apology for Out of Stock for Subscription Service

Dear [Customer’s Name],

Thank you for your ongoing support of our subscription service. We regret to inform you that one of the items in your upcoming box, [Product Name], is currently out of stock.

We’re working hard to replace it with a high-quality alternative and expect your box to ship by [Expected Date]. Thank you for your continued trust, and to express our regret, we’re giving you a 20% discount on your next subscription renewal.

• Keep an eye on your inbox for updates about your subscription.
• Contact our support team with any queries you may have.