20 Effective Xfinity Complaint Email Samples to Resolve Your Issues

1. Service Interruption Issues

Subject: Service Interruption – Immediate Attention Required

Dear Xfinity Customer Service,

I hope this message finds you well. I am writing to express my frustration regarding recurring interruptions in my internet service over the past week. Every day, I have experienced multiple outages lasting anywhere from 30 minutes to over two hours.

Please address this issue as soon as possible, as it directly affects my work-from-home setup.

Thank you for your prompt attention to this matter.

Sincerely,

[Your Name]

2. Billing Discrepancies

Subject: Inquiry Regarding Overcharged Bill

Dear Xfinity Billing Department,

I am reaching out to bring to your attention an issue regarding the latest bill I received. It appears that there are additional charges that I did not authorize or understand, totaling $50 more than my usual statement.

I would appreciate it if you could review my account and clarify these charges.

Best regards,

[Your Name]

3. Customer Service Experience

Subject: Unsatisfactory Customer Service Experience

Dear Xfinity Management,

I hope you are well. I recently had an interaction with your customer service team that left me quite disappointed. The representative was unable to assist me with my issue regarding a faulty modem and seemed uninterested in helping.

I would appreciate it if you could provide additional training to your team to improve customer interactions.

Thank you for your understanding.

Best,

[Your Name]

4. Unresolved Technical Issues

Subject: Technical Issues Still Unresolved

Dear Xfinity Technical Support,

I am writing to follow up on a technical issue I reported last week. Despite a technician’s visit, my internet service remains unreliable and speeds are slower than expected.

I would appreciate further assistance in resolving this ongoing problem.

Thank you,

[Your Name]

5. Equipment Return Problems

Subject: Equipment Return Process Complications

Dear Xfinity Customer Care,

I hope you are doing well. I recently returned my old Xfinity equipment at the nearest store, but I have not yet received confirmation of my return. I am concerned about potential charges for unreturned equipment.

Could you please confirm the status of my return? Thank you for your help.

Warm regards,

[Your Name]

6. Cable Channel Availability

Subject: Missing Cable Channels from Package

Dear Xfinity Support,

I am writing to express my concern about several channels that are no longer available in my cable package, despite being listed on your website. This has affected my viewing experience greatly.

Could you please look into this matter and restore access to the channels? Thank you!

Kind regards,

[Your Name]

7. Installation Delays

Subject: Delayed Installation Appointment

Dear Xfinity Scheduling Team,

I am contacting you regarding my installation appointment that was scheduled for last week. The technician did not show up, and I have not received any updates. This delay has hindered my ability to access services.

I would like to reschedule as soon as possible, please. Thank you!

Sincerely,

[Your Name]

8. Internet Speed Issues

Subject: Internet Speed Below Expectations

Dear Xfinity Support Team,

I am experiencing significantly slower internet speeds than what I am paying for. My average speed tests show levels well below the promised rates.

I would appreciate your assistance in troubleshooting this matter to reach the expected performance. Thank you!

Best,

[Your Name]

9. Credit for Service Outages

Subject: Request for Credit Due to Service Outages

Dear Xfinity Billing Department,

Given the recent service interruptions over the past month, I am requesting a credit on my bill. These outages have occurred multiple times, and it’s affecting my overall satisfaction with the service.

Thank you for considering my request and providing feedback at your earliest convenience.

Best regards,

[Your Name]

10. Promotional Rate Not Applied

Subject: Promotional Rate Not Reflected on Bill

Dear Xfinity Customer Service,

I signed up for your promotional rate last month, but my recent bill does not reflect this adjustment. Can you please verify the promotion was successfully applied to my account?

I appreciate your assistance in this matter.

Thank you,

[Your Name]

11. Streaming Issues on App

Subject: Trouble with Streaming on Xfinity App

Dear Xfinity Technical Support,

I am having persistent issues with the Xfinity app crashing while I attempt to stream. This has been ongoing for several days and is quite frustrating.

Any guidance on resolving this issue would be greatly appreciated. Thank you!

Warm regards,

[Your Name]

12. Incorrect Account Information

Subject: Incorrect Information on My Account

Dear Xfinity Customer Service,

I noticed that some of my account information appears to be incorrect, which could lead to billing issues. Could you kindly verify and update my address and contact details?

Thank you for your attention to this matter!

Sincerely,

[Your Name]

13. Request for Plan Change

Subject: Request to Change My Service Plan

Dear Xfinity Customer Care,

I would like to request a change to my current service plan. After reviewing my needs and available options, I believe a different package would better suit my usage.

Please let me know the steps I need to take to initiate this change.

Thank you in advance for your help!

Best,

[Your Name]

14. Concerns About Data Caps

Subject: Inquiry About Data Caps on My Account

Dear Xfinity Support Team,

I have questions regarding the data caps applied to my account and the associated fees. It’s vital for my usage to understand how these limits work and if there are any options available to increase my data allowance.

I would appreciate any information you can provide on this topic. Thank you!

Sincerely,

[Your Name]

15. Radial Delay in Internet Disconnection

Subject: Delay in Internet Disconnection After Cancellation

Dear Xfinity Customer Service,

I recently canceled my internet service, but I am still receiving bills for service that I am no longer using. I would appreciate it if you could verify my cancellation and ensure no further charges apply.

Thank you for your assistance in this matter!

Best regards,

[Your Name]

16. Request for Service Area Verification

Subject: Service Area Verification Needed

Dear Xfinity Support,

I am considering moving to a new location and am unsure if Xfinity services are available there. Could you please provide me with information about your service availability in that area?

Your prompt response would be greatly appreciated!

Thank you!

Best,

[Your Name]

17. Issues with Home Phone Service

Subject: Problems with Home Phone Service

Dear Xfinity Technical Support,

I am experiencing issues with my home phone service; calls drop unexpectedly and there are frequent disturbances in the line. This issue has persisted for the last month.

Could you please assist me in resolving this problem? Thank you!

Kind regards,

[Your Name]

18. Disruptive Fees for Late Payments

Subject: Concerns About Late Payment Fees

Dear Xfinity Billing Team,

I would like to discuss the late payment fees that have recently been added to my account. I believe there has been a misunderstanding regarding the due dates.

I would appreciate it if you could review my payment history and consider waiving these fees. Thank you!

Sincerely,

[Your Name]

19. Request for Service Upgrade

Subject: Request for Service Upgrade Options

Dear Xfinity Customer Care,

I am interested in learning more about available upgrades to my current internet speed and cable package. I would love to know what options may best suit my needs.

Thank you for your assistance!

Warm regards,

[Your Name]

20. Disappointment with New Channel Lineup

Subject: Feedback on Recent Channel Lineup Changes

Dear Xfinity Programming Team,

I wanted to share my disappointment regarding the recent changes to your channel lineup. Many of my favorite channels have been removed, and it impacts my viewing experience significantly.

Could you please consider reinstating some of these channels in the near future? Thank you for your time.

Sincerely,

[Your Name]